REFUND POLICY
Our customer service team will be happy to assist you with any return reason you may have in the most efficient and timely way possible.
Our return policy lasts 28 days. If 28 days have passed since the day you received your order, a refund or exchange will no longer be offered.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must be in its original packaging with labels attached and in a suitable condition for UTHORIA PROJECT to resell the product. For example we will not accept returns that: smell of smoke, are contaminated with pet hair or have stains of any sort. Items should be returned unwashed and in the original packaging.
If goods are not returned in the original condition or are damaged for any reason, and not due to a manufacturer's fault, you will no longer be eligible for a refund.
MAILING/DELIVERY
Once an order is shipped out, it is no longer in our hands, meaning we have no power as to what happens to the package. A tracking number is sent by email with delivery updates for all orders.
If there is a problem with your delivery or tracking updates, please contact the carrier or your local post office.
If mail is lost or stolen, it is not in our hands.
All mail to be redelivered will require payment for the shipping label by the customer.
Please read over your shipping information before ordering to make sure you get your package with no errors or return mail.
For all inquiries, email us at Contact@uthoriaproject.com